PadeLMQ Shipping & Returns Policy

At PadeLMQ we strive to provide a smooth and customer-focused experience . Below you will find our full shipping and returns policy so you know what to expect when ordering or returning products.

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1. Shipping Policy

1.1 Delivery times

• Ordered before 1:00 PM = Shipped today , normally delivered the next working day.
• Ordered before 2pm = Shipped today , usually delivered within 3-5 business days .
• Exception on delivery times : During busy periods (November to end of January) delivery time may vary from 1 to 7 working days .
• Combination of different delivery times :
  • If your order contains products with different delivery times, the longest delivery time will be used.
  • Do you want certain products to be shipped faster? Please contact us via WhatsApp or email. This can be done for an additional cost of €7.55 in shipping costs .

1.2 Shipping Methods

All orders are shipped with PostNL, GLS, Bpost or DPD . We are not responsible for delays caused by the delivery services.

1.3 Product stock

Most products are available directly from stock . If a product is not in stock, the expected delivery time is stated with the product on our website. Contact us for current information.

1.4 Pickup options

• Mechelen (Padelclub Pachanga) : Orders can be picked up within 24 hours to 4 days , depending on stock. Contact via WhatsApp to check availability.
• Kampenhout : If in stock, the product can be picked up the same business day . Please contact us to arrange a pick-up time.

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2. Cancellation and Returns (Legal provisions)

2.1 Right of withdrawal (for Consumer Buyers)

As a consumer, you have the right to cancel your purchase within 14 calendar days after receipt of the product without giving any reason.

• The 14-day cancellation period starts from the day the order is physically in your possession.
• To exercise your right of withdrawal, you must inform us of your decision in writing or by e-mail ( info@padelmq.be ) within this period .
• After this notification you have another 14 days to return the product to PadeLMQ.

2.2 Return conditions

A product is only eligible for return if:

• It is unused and in original condition .
• It is returned in the original packaging , including the plastic wrapping around the handle (if applicable) .
• The product shows no signs of use .

2.3 Costs and refunds

• The costs for the return shipment are at the expense of the customer , unless there is a defect or incorrect delivery.
• Once we have received and inspected the returned product, the purchase amount will be refunded within 14 days via the original payment method.
• Shipping costs of the original shipment are non-refundable.
• If the product is damaged or not in its original condition , PadeLMQ may apply a reduction in value.

2.4 Exceptions to the right of withdrawal

The right of withdrawal does not apply to :

• Personalized or custom made products .
• Used or damaged products .
• Products from which labels, stickers or tags have been removed .
• Printed items (such as textiles with a name or logo) .

Failure to comply with the return conditions may result in an administrative fee of €7.75 being charged.

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3. Warranty Policy

At PadeLMQ we attach great importance to quality and customer satisfaction . Should there unexpectedly be a problem with your product, we will use the following warranty procedure.

3.1 Warranty procedure

1. Submit your warranty request
   • Please send clear photos of the defective product via WhatsApp (+32 468 25 86 89) or email ( info@padelmq.be ) .
   • Always include your order or purchase order number .
   • Provide photos of all sides of the product , focusing on the damage or defect.
2. Manufacturer's Rating
   • We will forward the photos to the manufacturer for further assessment.
   • You will receive a response to your request within 5 working days .
3. Shipping costs and warranty outcome
   • The customer will bear the costs of returning the product , unless the warranty is approved.
   • If the warranty is approved, PadeLMQ will send a replacement item free of charge .

3.2 Important points of attention

• Paint damage is not covered by the warranty and is considered normal signs of use.
• Damage due to wear and tear, improper use, negligent maintenance or external factors is not covered by the warranty.
• The warranty conditions differ per manufacturer . We do our best to handle every request quickly and correctly.

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4. Important Notes

• Our shipping and returns times are for business days only . Orders placed over the weekend or on holidays will be processed on the next business day.
• Orders with different delivery times will be shipped in one shipment, unless otherwise agreed.
• We are always ready to answer questions. Contact us at info@padelmq.be or WhatsApp +32 468 25 86 89 if you need help.