When you order something from PadeLMQ or sign up for one of our newsletters, we receive personal data from you, such as your name, address, email, telephone number and possibly a number of other data. According to the privacy legislation that is in force as of 25-05-2018, we must indicate on what grounds we collect this data and what we subsequently use it for. Most of the personal data that we collect is used to process your order. When you complete your order, there is a contractual agreement. Below are a number of components for which we need your data:
-Ordering and payment
-Delivery of your order
-Information provision (email/telephone) about your order
-Returns, exchanges or warranty
-Processing refunds
-Support from our customer service for questions
In addition, we use your data to provide you with the service you deserve. We also handle your data confidentially in these actions and ensure that it remains within PadeLMQ. We can use this data to provide you with the correct information when you request it. Below are a number of examples in which we also use your data:
Your order history in your online account
Relevant offers by email (if you give permission for this) or via Social Media.
Offering personalized promotions/discounts
Visit the padeLMQ website
Only the person(s) who work for PadeLMQ have access to the personal data, for example to send your order, access to your personal data is required. By applying separation of functions, we try to keep as much control as possible on the various processes that are followed. In addition, all your data is well secured with us. Passwords are encrypted and therefore not visible. Any test environments of our systems do not contain any personal data.
We have a number of partners with whom we collaborate. For example, we send our packages via PostNL, Bpost and DPD and the payment or refund of your order is processed by Mollie.
Cookies and IP address for an optimal shopping experience:
In order to offer you the best shopping experience, we use cookies and your IP address. With this information, we receive information about your (purchase) behavior on our website and recognize you during a possible follow-up visit. We then use this information to show you product recommendations or to offer checkout bargains that suit you as an athlete. Some cookies are functional, which means that our website does not work without these cookies, and some cookies only provide us with additional information. However, we need this information to keep our website relevant to our visitors and to adjust it when parts do not work properly. Would you like more information about Cookies within our websites? Then take a look at our cookie policy.
Order history
The products you ordered may not be personal data, but in combination with your identity they are. They say something about your personal preferences and that is why it is also important to protect this data well and to tell you a little more about why we store this data.
There are various situations in which we can explain the importance of saving to you. We can also often help you with product-related questions based on your order history. In addition, we use your order history to make our websites user-friendly and in our communication via newsletters and social media. It is very convenient if you have a website that is adapted to your personal preferences.
We do not store your data indefinitely. We store information about our customers for a number of years. Every year we review which data we are 'allowed' to store and therefore delete data that we no longer need. Of course, we also delete all your data when you request this. After all, you remain the owner of your personal data.
Your rights regarding privacy and security
Of course, there are also a number of rights that you can exercise on your data. Below are the different options.
Right to information
You have the right to a clear explanation of how we handle your personal data. We do this as best we can using the information on this page, but of course you can contact our customer service if you have any questions regarding the security of your personal data.
Right of access
Do you want to see the data we have collected from you? You can request this in writing to our customer service.
Right to correction
Are the details no longer correct? You have the right to have them changed or supplemented. You can request this in writing from our customer service.
Right to object
Right to be forgotten
You have the right to request us to delete all data we have collected from you. We will delete all data that can be traced back to you when you request this in writing via our customer service.